{"id":603,"date":"2022-11-07T15:32:43","date_gmt":"2022-11-07T06:32:43","guid":{"rendered":"https:\/\/soraniwa-hotel.jp\/wp\/?page_id=603"},"modified":"2026-01-05T15:52:17","modified_gmt":"2026-01-05T06:52:17","slug":"contact","status":"publish","type":"page","link":"https:\/\/soraniwa-hotel.jp\/en\/contact","title":{"rendered":"\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u3088\u304f\u3042\u308b\u3054\u8cea\u554f-en"},"content":{"rendered":"<div class=\"pageTitle wpcf7c-elm-step1\">\n<div class=\"mainImg\"><\/div>\n<div class=\"ptInner\">\n<div class=\"logo\"><a href=\"\/en\/\"><img decoding=\"async\" src=\"\/img\/common\/logo02.png\" alt=\"Sora Niwa Terrace Kyoto\"><\/a><\/div>\n<h2><span class=\"en\">Contact Us \/ <br \/>Frequently Asked Questions (FAQ)<\/span><\/h2>\n<\/div>\n<\/div>\n<div class=\"pageTitle wpcf7c-elm-step2 wpcf7c-elm-step3\">\n<div class=\"ptInner\">\n<div class=\"logo\"><a href=\"\/\"><img decoding=\"async\" src=\"\/img\/common\/logo_black.png\" alt=\"Sora Niwa Terrace Kyoto\"><\/a><\/div>\n<h2>Entered Details Confirmation<\/h2>\n<\/div>\n<\/div>\n<div id=\"main\">\n<section class=\"faq wpcf7c-elm-step1\">\n<div class=\"content\">\n<h3>FAQ<\/h3>\n<dl class=\"qaDl\">\n<dt>On Reservations and Cancellations<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">By when should I notify you if I have to cancel?<\/p>\n<p class=\"aText notosans\">Please let us know by six (6) days before the date of your arrival. <\/p>\n<\/li>\n<li>\n<p class=\"qText\">Will there be a cancellation charge?<\/p>\n<p class=\"aText notosans\">\nCancellation charges will come into effect for cancellations occurring five (5) days before the date of check-in.<br \/>\nFive (5) days prior: 20% of the accommodation fee<br \/>\nOne (1) day prior: 50% of the accommodation fee<br \/>\nDay of scheduled arrival\/No-shows: 100% of the accommodation fee<br \/>\nSome changes and cancellations may not be possible depending on how the reservation was made.<br \/>\nIf the reservation was not made directly with the hotel, please contact the travel agency that made the arrangements.\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to request rooms on the top floors or near the elevators?<\/p>\n<p class=\"aText notosans\">Yes, you may make a request, please consult with us when making your reservation. Please note, we may not always be able to cater to your request, due to the availability of rooms.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">I would like to change\/cancel my reservation.<\/p>\n<p class=\"aText notosans\">Some changes and cancellations may not be possible depending on how the reservation was made.<br \/>\nIf the reservation was not made directly with the hotel, please contact the travel agency that made the arrangements.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">I reserved consecutive nights separately. Can I stay in the same room? <\/p>\n<p class=\"aText notosans\">Please let us know in advance. If the rooms you reserved are the same type, we may be able to make arrangements so that you can stay in the same room consecutively.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">If I am staying at different rooms during the course of my stay, do I need to check-out each time?<\/p>\n<p class=\"aText notosans\">Please gather your luggage and return the room key to the reception, and we will make sure your luggage is moved to the next room once it becomes available. Please let the receptionist know at check-in.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">I reserved two rooms; can they be next to each other?<\/p>\n<p class=\"aText notosans\">You can request neighboring rooms. If reserving online, please let us know in the remarks column, or call us in advance.<br \/>\nPlease note, we may not always be able to cater to your request, due to the availability of rooms. <\/p>\n<\/li>\n<li>\n<p class=\"qText\">If a minor is due to stay unaccompanied in the hotel, is a consent form required?<\/p>\n<p class=\"aText notosans\">We ask parents or guardians to fill out and submit a consent form for unaccompanied minors.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have any rooms that cater to people with disabilities?<\/p>\n<p class=\"aText notosans\">We have a room with a bathroom and toilet accessible for people in wheelchairs (one Universal Twin Room).<br \/>\nClick <a href=\"\/en\/room#a03\">here<\/a> for further details.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have any barrier-free rooms?<\/p>\n<p class=\"aText notosans\">We have a room with a bathroom and toilet accessible for people in wheelchairs (one Universal Twin Room).<br \/>\nClick <a href=\"\/en\/room#a03\">here<\/a> for further details.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have any connecting rooms?<\/p>\n<p class=\"aText notosans\">Unfortunately, we do not have connecting rooms, but we can arrange for rooms that are as nearby as possible.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">How can I make reservations with Shareholder Complimentary Tickets?<\/p>\n<p class=\"aText notosans\">Shareholder complimentary tickets can only be used if you call the hotel in advance or make online reservations through the official website.<br \/>\nWhen you call, please let us know that you wish to use complimentary tickets. If you make an online reservation through the official website, please call us after making the reservation to let us know that you will use complimentary tickets.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>On Guestrooms<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">Is there internet access in guestrooms?<\/p>\n<p class=\"aText notosans\">Yes, it is available throughout the building.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What is included in the amenities, linens, and other equipment?<\/p>\n<p class=\"aText notosans\">\n[Amenities]<br \/>\nBath amenities (organic shampoo, conditioner, body soap), skin care items (makeup remover, facewash, skin lotion, milky lotion), body towel, hair brush, toothbrush, toothpaste, razor, cotton swabs, hair elastic<\/p>\n<p>[Linens]<br \/>\nBath towel, face towel, bathrobe, yukata robe (a yukata robe that is fit to go out in), obi belt, geta clogs, mini purse, nightwear<\/p>\n<p>[Equipment]<br \/>\nHair dryer, safety deposit box, electric kettle, mini refrigerator, air cleaner equipped with a humidifier, shoe horn<\/p>\n<p>[Other]<br \/>\nBottled mineral water, drip coffee, Japanese green tea, teapot, mugs, glasses<\/p>\n<p><a href=\"\/wp\/wp-content\/uploads\/2023\/01\/amenity.pdf\" target=\"_blank\" rel=\"noopener\">List of Sora Niwa Terrace Kyoto equipment and amenities (PDF)<\/a><\/p>\n<p>Sora Niwa Terrace Kyoto Hotel embraces the Sustainable Development Goals (SDGs) advocated by the United Nations and has adopted various initiatives to counter social and environmental issues facing the community, such as saving energy and reducing the volume of plastic waste.<br \/>\n<span class=\"note\">* Amenities in this hotel are made with less plastic since April 1st, 2022, in line with the enactment of the Plastic Resource Circulation Act, and bath amenities and cosmetics are in refillable bottles. <\/span><br \/>\nWe also have a wide range of rental items to ensure that you have a pleasant stay with us. Please contact Reception for further details.\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have a laundry service?<\/p>\n<p class=\"aText notosans\">\nA laundromat and guest laundry services are available.<br \/>\nThe laundromat is on the B1 floor.<br \/>\nWashing machine: \u00a5300 per cycle, dryer: \u00a5100 for 15 minutes<br \/>\n<span class=\"note\">* Detergent is automatically dispensed.<\/span><br \/>\nWith the guest laundry service, items submitted by 9 am will be ready by 6 pm at the earliest on the same day.\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to rent a DVD player?<\/p>\n<p class=\"aText notosans\">Yes, these are available free of charge. However, we only have a limited amount, so please request one when making your reservation.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have cellphone and smartphone chargers?<\/p>\n<p class=\"aText notosans\">Multi-type chargers are available in each room.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Are air cleaners and humidifiers available?<\/p>\n<p class=\"aText notosans\">Each room is equipped with humidifying air cleaners.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to watch YouTube?<\/p>\n<p class=\"aText notosans\">Yes, you can watch YouTube in all rooms, as well as Netflix if you have your ID number.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to request non-smoking rooms or smoking rooms?<\/p>\n<p class=\"aText notosans\">Smoking is not allowed in any of the rooms. Please use the smoking area located on the B1 floor of the hotel if you wish to smoke.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What is the maximum number of people that can stay in one room?<\/p>\n<p class=\"aText notosans\">A maximum of two people may stay in one room.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What happens with room cleaning when staying for consecutive nights?<\/p>\n<p class=\"aText notosans\">For guests staying consecutive nights, we offer Eco-Cleaning. To protect the global environment, Eco-Cleaning does not change bed linens (sheets, comforter covers, pillow covers) and room wear.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Are the bathroom and toilet separate?<\/p>\n<p class=\"aText notosans\">Our rooms are fitted with combined bathrooms which have a large bath tub or shower booth and a toilet. See the [Guestroom] page for examples of room layouts.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">I would like to wear a kimono when going out. Are any kimono-related items available for rent?<\/p>\n<p class=\"aText notosans\">We have kimono hangers and hanger racks, etc., for rent. Also, if you require kimono dressers or hairdressers\/make up artists, please let us know when making a reservation.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>On Guestrooms: Children<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">Do you have children's breakfast menus?<\/p>\n<p class=\"aText notosans\">We serve the \"<span class=\"oblique\">Koto no Tamatebako<\/span>\" bento box containing the tastes of Kyoto for breakfast, but unfortunately, we do not have separate bento boxes for children. If you require a breakfast, please order an adult-size bento box.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Are there any amenities available for children?<\/p>\n<p class=\"aText notosans\">Children's toothbrushes are available. Please request them when making your reservation.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have any room wear available for children?<\/p>\n<p class=\"aText notosans\">Please remember to bring pajamas and geta clogs as these are not available.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Are there any children's items available to rent?<\/p>\n<p class=\"aText notosans\">Children's amenity sets (toothbrush), bed guards, potty\/toilet seats, diaper pails, baby bottle sterilizers and bed-wetting pads are available. However, we only have a limited supply, so please request the items you need when making your reservation.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Can we bring our own baby food?<\/p>\n<p class=\"aText notosans\">Yes, of course. We can also heat baby food, please ask the concierge if you require this service.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>On Your Stay and Payment<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">What are the check-in and check-out times?<\/p>\n<p class=\"aText notosans\">Check-in is from 3 pm, and check-out is at 11 am.<br \/>\n(Certain accommodation plans have different check-in and check-out times.)<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to check in earlier?<\/p>\n<p class=\"aText notosans\">Yes, if the room has been cleaned. Please check with a staff member.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to check out later?<\/p>\n<p class=\"aText notosans\">It is possible to extend your stay depending on the capacity of the rooms. The extension fee per hour is 2,000 yen for all rooms. If an extension is after 3 p.m., the fee for one night\u2019s stay will be<br \/>\nadded. Please contact our staff first.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Can you to take care of my luggage before check-in and after check-out?<\/p>\n<p class=\"aText notosans\">Yes, we can hold your luggage at the reception desk. However, we ask that you take care of valuables yourself.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to have my luggage delivered to the hotel in advance?<\/p>\n<div class=\"aText notosans\">Yes, please send your luggage to the hotel at the following address:<\/p>\n<p class=\"addjp\">2-324 Inaricho, Kawaramachidori Shijosagaru, Shimogyo-ku, Kyoto 600-8022<br \/>\nc\/o Sora Niwa Terrace Kyoto Reception<\/p>\n<p>Tel: 075-352-4000<br \/>\n<span class=\"note\">* Please remember to write down the name of the staying guest and the date of check-in on the delivery slip.<\/span>\n<\/div>\n<\/li>\n<li>\n<p class=\"qText\">Is it okay if I arrive at the hotel late?<\/p>\n<p class=\"aText notosans\">If your arrival is substantially delayed or if you are arriving after midnight, please contact our Reservations or the Reception desk.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to have my luggage sent from the hotel?<\/p>\n<p class=\"aText notosans\">Yes, we handle Yamato Transport's TA-Q-BIN. Items can be paid by the sender or the recipient. We also sell cardboard boxes used for this service.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you issue proof-of-overnight-stay certificates?<\/p>\n<p class=\"aText notosans\">Yes, we do issue proof-of-overnight-stay certificates. Please ask at the reception desk.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>On Dining<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">Is it possible to use the restaurant?<\/p>\n<p class=\"aText notosans\">Reservations must be made at least two days before your stay at the restaurant, but you can use the restaurant for both dinner and breakfast.<br \/>\n <a href=\"https:\/\/higashiyama.shijo-bettei.jp\/\" target=\"_blank\" style=\"text-decoration: underline;\" rel=\"noopener\">Official website<\/a><br \/>\n <a href=\"https:\/\/www.tablecheck.com\/shijo-bettei-higashiyama\/reserve\" target=\"_blank\" style=\"text-decoration: underline;\" rel=\"noopener\">restaurant reservation<\/a><\/p>\n<\/li>\n<li>\n<p class=\"qText\">How much is breakfast?<\/p>\n<p class=\"aText notosans\">Breakfast is \u00a54,000 per person (including tax and service).<\/p>\n<\/li>\n<li>\n<p class=\"qText\">How is breakfast served?<\/p>\n<p class=\"aText notosans\">The \"<span class=\"oblique\">Koto no Tamatebako<\/span>\" bento boxes filled with the flavors of Kyoto will be handed out near the Reception on the 9th floor, between 7:30 am and 9 am. These come with our rich, dashi-fragrant miso soup made with the chef's hand-made miso paste. Guests who would like to eat breakfast on the Sora Niwa Terrace will be provided with trays upon request.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have a children's breakfast menu?<\/p>\n<p class=\"aText notosans\">We do not have bento boxes for children. If a breakfast is required, please order the same bento box as adults.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Can you recommend some restaurants for dinner?<\/p>\n<p class=\"aText notosans\">Please contact our Concierge for excellent restaurants and bars.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">I have certain food allergies and dietary restrictions. Will the breakfast take this into account?<\/p>\n<p class=\"aText notosans\">Unfortunately, we cannot cater to special dietary needs.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is room service available?<\/p>\n<p class=\"aText notosans\">Beverages are available between 5 pm and 9 pm (last orders).<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>On Hotel Facilities<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">Do you have a large, public bath?<\/p>\n<p class=\"aText notosans\">\nYes. At the Yasaka no Yu open-air bath on the top floor, you can experience a natural hot bath which is sourced from our spring as you view the natural beauty of Kyoto's Higashiyama. A deep open-air bath (120cm deep) and a silky jacuzzi bath with microbubbles are available, and you can enjoy an extraordinary infinity bath with all of your five senses.<br \/>\n<span class=\"note\" style=\"margin-bottom: 0;\">* For their safety, preschool children and those under 140cm tall are not allowed.<\/span><br \/>\n<span class=\"note\" style=\"margin: 0;\">* Yasaka no Yu and Niwa no Yu baths on the same floor alternate between men only and women only on a time-basis. Please check with the reception desk for the schedule.<\/span><br \/>\n<span class=\"note\" style=\"margin-top: 0;\">* Guests with tattoos are not allowed to enter the baths.<\/span>\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What time are the public baths open?<\/p>\n<p class=\"aText notosans\">The Tenkuu (heavenly) open-air bath is open from 3 pm to 1 am, and from sunrise to 10 am. Please ask the time of sunrise at the reception desk. Towels are available at the large bath.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to take babies and infants into the large bath?<\/p>\n<p class=\"aText notosans\">The bath is relatively deep (120cm), so preschool children are not allowed. Please use the shower booths or baths in the rooms.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Can non-guests use the large public bath?<\/p>\n<p class=\"aText notosans\">The large public bath is available for guests only.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have a laundry service?<\/p>\n<p class=\"aText notosans\">\nA laundromat and guest laundry services are available.<br \/>\nThe laundromat is on the B1 floor.<br \/>\nWashing machine: \u00a5300 per cycle, dryer: \u00a5100 for 15 minutes<br \/>\n<span class=\"note\">* Detergent is automatically dispensed.<\/span><br \/>\nWith the guest laundry service, items submitted by 9 am will be ready by 6 pm at the earliest on the same day.\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is there a microwave available?<\/p>\n<p class=\"aText notosans\">Feel free to use the microwave oven located in the laundry room on the B1 floor.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it okay to wear the clothes provided by the hotel when moving about inside the hotel?<\/p>\n<p class=\"aText notosans\">Please wear the room wear only inside your room. The yukata robes can be worn anywhere outside of the room. Leather-soled geta sandals are also available (adult sizes only).<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Do you have an ice machine?<\/p>\n<p class=\"aText notosans\">Yes, there is one beside the entrance to the Niwa no Yu on the 9th floor.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What is the Sora Niwa Terrace?<\/p>\n<p class=\"aText notosans\">The Sora Niwa Terrace is a terrace where you can enjoy an extraordinary moment in a footbath while gazing at the Higashiyama mountain range, the Kiyomizu-dera Temple, and other Kyoto sightseeing spots. Welcome drinks are served between 4 pm and 6 pm, and the Sora Niwa Rooftop Bar is open from 7 pm to 9:30 pm. We hope you enjoy these facilities.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What are the Sora Niwa Terrace hours? <\/p>\n<p class=\"aText notosans\">It is closed between midnight and sunrise for security reasons.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<dt>Miscellaneous<\/dt>\n<dd>\n<ul>\n<li>\n<p class=\"qText\">Do you have a parking lot?<\/p>\n<p class=\"aText notosans\">We regret to inform you that there is no parking available on the hotel premises.<br \/>\nPlease note that the hotel does not have any affiliated or contracted parking facilities.<br \/>\nGuests arriving by car are kindly requested to use nearby public parking lots.<br \/>\nFor locations of nearby parking facilities, please refer to the following map:<br \/>\n<a href=\"https:\/\/goo.gl\/maps\/my4fi47g5vgjnvka8\" target=\"_blank\" rel=\"noopener\">Nearby Parking Map<\/a><\/p>\n<\/li>\n<li>\n<p class=\"qText\">How do I reach the hotel?<\/p>\n<p class=\"aText notosans\">\n[Cab]<br \/>\nApproximately 10-minutes from the central cab stand at Kyoto Station, for about \u00a51,200<\/p>\n<p>[Train]<br \/>\nTake the Kyoto Municipal Subway for Kokusai Kaikan from JR Kyoto station. Change at Shijo station to the Hankyu Kyoto Line for Kyoto Kawaramachi, and then disembark at Kyoto Kawaramachi station. It is a 1-minute walk from Exit No.2.<br \/>\nWith the Keihan Main Line, it is a 4-minute walk from exit No.3 at Gion Shijo station.<\/p>\n<p>[Bus]<br \/>\nFrom the bus terminal at JR Kyoto station, all Kyoto City Bus routes from the A2 bus stop and the No.5 bus from the A1 bus stop will bring you here in approximately 15 to 20 minutes. Get off at Shijo-Kawaramachi bus stop, from where it is approximately a 2-minute walk to the hotel.<\/p>\n<p>[By Air, from Airports]<br \/>\nFrom Kansai International Airport: take the Haruka JR Kansai International Airport limited express (75-minutes) and get off at JR Kyoto station.<br \/>\nFrom Kansai International Airport: take the Airport Limousine Bus (approximately 85-minutes) and get off at Kyoto Station, Hachijo Exit<br \/>\nFrom Itami Airport: take the Airport Limousine Bus (approximately 70-minutes) and get off at Shijo Kawaramachi<br \/>\nFrom Itami Airport: take the Airport Limousine Bus (approximately 50-minutes) and get off at Kyoto Station, Hachijo Exit<br \/>\n<span class=\"note\">* Travel times may vary due to traffic conditions, etc.<\/span><\/p>\n<p>[By Car]<br \/>\nApproximately 20 to 30 minutes from the Kyoto Minami interchange when using the Meishin Expressway<br \/>\nApproximately 20 to 30 minutes from the Kyoto Higashi interchange when using the Meishin Expressway<br \/>\n<span class=\"note\">* Travel times may vary due to traffic conditions, etc.<\/span>\n<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Is it possible to request massages and beauty treatments in the room?<\/p>\n<p class=\"aText notosans\">Yes. Please click <a href=\"\/pdf\/esthe.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a> for details on available plans available. You will need to make your reservation in advance.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">Can you arrange for taxis?<\/p>\n<p class=\"aText notosans\">Yes, we can. Please ask at the reception desk.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What is a bath tax?<\/p>\n<p class=\"aText notosans\">It is a tax applied when using the hot springs in Kyoto. \u00a5150 will be charged per person for people of junior high school age and older. You will be asked to pay for this with your hotel bill.<\/p>\n<\/li>\n<li>\n<p class=\"qText\">What is an accommodation tax?<\/p>\n<div class=\"aText notosans\">\nIt is a tax applied when staying at accommodation facilities in Kyoto. An amount between \u00a5200 and \u00a51,000 will be charged per person for all persons, including children. You will be asked to pay for this with your hotel bill.<\/p>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee <br class=\"sp\">is less than \u00a520,000: <\/p>\n<p class=\"tax_r\">tax is \u00a5200<\/p>\n<\/div>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee <br class=\"sp\">is more than \u00a520,000 and less than \u00a550,000:<\/p>\n<p class=\"tax_r\">tax is \u00a5500<\/p>\n<\/div>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee <br class=\"sp\">is more than \u00a550,000: <\/p>\n<p class=\"tax_r\">tax is \u00a51,000<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<p class=\"qText\">For Additional Inquiries<\/p>\n<p class=\"aText notosans\">\nIf you have any other inquiries, please enter the details on <a href=\"#form\">the form<\/a> , or call the hotel switchboard (075-352-4000).\n<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<\/div>\n<\/section>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f588-o1\" lang=\"ja\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/603#wpcf7-f588-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"588\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ja\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f588-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<section class=\"mailForm wpcf7c-elm-step1\" id=\"form\">\n<div class=\"content\">\n<h3 class=\"fadeInAnim\">Inquiries<\/h3>\n<p class=\"topText notosans fadeInAnim\">Fill out the following form, and then click the [To Confirmation Screen] button at the bottom of the page.<br \/>\n<span class=\"recapture-text\">This site is protected by reCAPTCHA and the Google <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\" target=\"_blank\">Terms of Service<\/a> apply.<\/span>\n<\/p>\n<p class=\"mustText notosans fadeInAnim\"><span>*<\/span>Mandatory Fields<\/p>\n<div class=\"form\">\n<table class=\"fadeInAnim\">\n<tr>\n<th><span class=\"must\">*<\/span>Inquiry Category<\/th>\n<td class=\"taCenter\"><span class=\"wpcf7-form-control-wrap cta_category\"><select name=\"cta_category\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Accommodation\">Accommodation<\/option><option value=\"Reservations\">Reservations<\/option><option value=\"Meals\">Meals<\/option><option value=\"Hotel Facilities\">Hotel Facilities<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>Name<\/th>\n<td><span class=\"wpcf7-form-control-wrap fname\"><input type=\"text\" name=\"fname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>E-mail Address<\/th>\n<td>\n<div class=\"input\">\n<div class=\"email01\"><span class=\"wpcf7-form-control-wrap input_main_em01\"><input type=\"text\" name=\"input_main_em01\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Before @ mark\" \/><\/span><\/div>\n<p><span class=\"roboto\">@<\/span>\n<div class=\"email02\"><span class=\"wpcf7-form-control-wrap input_main_em02\"><input type=\"text\" name=\"input_main_em02\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"After @ mark\" \/><\/span><\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>Confirm E-mail Address<\/th>\n<td>\n<div class=\"input\">\n<div class=\"email01\"><span class=\"wpcf7-form-control-wrap input_main_emc01\"><input type=\"text\" name=\"input_main_emc01\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Before @ mark\" \/><\/span><\/div>\n<p><span class=\"roboto\">@<\/span>\n<div class=\"email02\"><span class=\"wpcf7-form-control-wrap input_main_emc02\"><input type=\"text\" name=\"input_main_emc02\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"After @ mark\" \/><\/span><\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<th>Telephone Number<\/th>\n<td><span class=\"wpcf7-form-control-wrap input_main_tp\"><input type=\"tel\" name=\"input_main_tp\" value=\"\" size=\"40\" maxlength=\"13\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Example:0753524000(single-byte digits)\" \/><\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"vTop03\"><span class=\"must\">*<\/span>Reservation Status<\/th>\n<td class=\"taCenter\"><span class=\"wpcf7-form-control-wrap reservation_status\"><span class=\"wpcf7-form-control wpcf7-radio radioUl jsRadio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"reservation_status\" value=\"Reserved\" \/><span class=\"wpcf7-list-item-label\">Reserved<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"reservation_status\" value=\"Reservation Pending\" \/><span class=\"wpcf7-list-item-label\">Reservation Pending<\/span><\/label><\/span><\/span><\/span>\n<div class=\"reserved\" style=\"display: none;\">\n<div class=\"inner\">YY<span class=\"wpcf7-form-control-wrap fyear\"><select name=\"fyear\" class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"2021\">2021<\/option><option value=\"2022\">2022<\/option><option value=\"2023\">2023<\/option><option value=\"2024\">2024<\/option><option value=\"2025\">2025<\/option><\/select><\/span>\u3000MM<span class=\"wpcf7-form-control-wrap fmonth\"><select name=\"fmonth\" class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"7\">7<\/option><option value=\"8\">8<\/option><option value=\"9\">9<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><\/select><\/span>\u3000DD<span class=\"wpcf7-form-control-wrap fday\"><select name=\"fday\" class=\"wpcf7-form-control wpcf7-select wid01\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"7\">7<\/option><option value=\"8\">8<\/option><option value=\"9\">9<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><option value=\"13\">13<\/option><option value=\"14\">14<\/option><option value=\"15\">15<\/option><option value=\"16\">16<\/option><option value=\"17\">17<\/option><option value=\"18\">18<\/option><option value=\"19\">19<\/option><option value=\"20\">20<\/option><option value=\"21\">21<\/option><option value=\"22\">22<\/option><option value=\"23\">23<\/option><option value=\"24\">24<\/option><option value=\"25\">25<\/option><option value=\"26\">26<\/option><option value=\"27\">27<\/option><option value=\"28\">28<\/option><option value=\"29\">29<\/option><option value=\"30\">30<\/option><option value=\"31\">31<\/option><\/select><\/span><\/div>\n<\/div>\n<p class=\"errorTxt reservation_statusErrorTxt\">\n<\/td>\n<\/tr>\n<tr>\n<th class=\"vTop01\"><span class=\"must\">*<\/span>Inquiry Details<\/th>\n<td><span class=\"wpcf7-form-control-wrap fcontent\"><textarea name=\"fcontent\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"vTop02\"><span class=\"must\">*<\/span>Handling of Personal Information<\/th>\n<td class=\"notosans\">\n<p class=\"note\">Check our <a href=\"https:\/\/www.sfhm.co.jp\/policy\/\" target=\"_blank\">Privacy Policy<\/a> to confirm how we handle personal information, and then check the checkbox shown below if you agree.<\/p>\n<p class=\"agree\"><span class=\"wpcf7-form-control-wrap fagree\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"fagree\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I Agree<\/span><\/label><\/span><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/table>\n<ul class=\"submit flexC fadeInAnim\">\n<li><input type=\"submit\" value=\"To Confirmation Screen\" class=\"wpcf7-form-control wpcf7-confirm wpcf7c-elm-step1 wpcf7c-btn-confirm wpcf7c-force-hide\" \/><\/li>\n<\/ul>\n<div class=\"fadeInAnim\">\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"mailForm confirm wpcf7c-elm-step2 wpcf7c-elm-step3\">\n<div class=\"content\">\n<p class=\"topText notosans fadeInAnim\">If the following details are correct, <br class=\"sp\">press the [Send] button at the bottom of the page.<\/p>\n<div class=\"form\">\n<table class=\"fadeInAnim\">\n<tr>\n<th>Inquiry Category<\/th>\n<td><span class=\"cta_category-val\"><\/span><\/td>\n<\/tr>\n<tr>\n<th>Name<\/th>\n<td><span class=\"fname-val\"><\/span><\/td>\n<\/tr>\n<tr>\n<th>E-mail Address<\/th>\n<td><span class=\"input_main_em01-val\"><\/span>@<span class=\"input_main_em02-val\"><\/span><\/td>\n<\/tr>\n<tr>\n<th>Telephone Number<\/th>\n<td><span class=\"input_main_tp-val\"><\/span><\/td>\n<\/tr>\n<tr>\n<th>Reservation Status<\/th>\n<td><span class=\"reservation_status-val\"><\/span><span class=\"check-empty\"> : <span class=\"fyear-val\"><\/span> \/ <span class=\"fmonth-val\"><\/span> \/ <span class=\"fday-val\"><\/span><\/span><\/td>\n<\/tr>\n<tr>\n<th>Inquiry Details<\/th>\n<td>\n<p><span class=\"fcontent-val\"><\/span><\/p>\n<\/td>\n<\/tr>\n<\/table>\n<ul class=\"submit flexC fadeInAnim\">\n<li><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/li>\n<li class=\"retry\"><input type=\"button\" value=\"Revise Details\" class=\"wpcf7-form-control wpcf7-back wpcf7c-elm-step2 wpcf7c-btn-back wpcf7c-force-hide\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/form><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us \/ Frequently Asked Questions (FAQ) Entered Details Confirmation FAQ On Reservations and Cancellations By when should I notify you if I have to cancel? Please let us know by six (6) days before the date of your arrival. Will there be a cancellation charge? Cancellation charges will come into effect for cancellations occurring [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_locale":"en_US","_original_post":"https:\/\/soraniwa.sunfrt.co.jp\/?page_id=18","footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/pages\/603"}],"collection":[{"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/comments?post=603"}],"version-history":[{"count":19,"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/pages\/603\/revisions"}],"predecessor-version":[{"id":1504,"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/pages\/603\/revisions\/1504"}],"wp:attachment":[{"href":"https:\/\/soraniwa-hotel.jp\/wp-json\/wp\/v2\/media?parent=603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}